Marval MSM Mobile

Take your service desk with you—Marval MSM Mobile transforms how you manage IT requests and assets on the go. Whether you're in the office or working remotely, stay connected to your service management platform from your Android device.

Raise new requests and create configuration items directly from your phone without being tethered to a desk. Search across requests, knowledge items, and configuration items instantly, then access detailed information with just a tap. Locate configuration items by scanning their barcodes—a faster, more accurate way to identify assets in the field.

Handle updates seamlessly: modify request statuses, reassign tickets, add notes and attachments, and reclassify items in real time. For configuration items, change status, update hardware details, manage people assignments, and attach documents. You can also add attachments to knowledge items for comprehensive documentation.

Stay informed with push notifications that alert you the moment a request is assigned to you, ensuring nothing falls through the cracks. Access your saved lists anytime for quick reference.

Work offline without worry. Continue managing requests and configuration items even without an internet connection, then use the user-triggered Sync feature to securely upload all your changes in the background. Your data stays safe during synchronization, and you can switch between apps freely while syncing completes—thanks to Android Foreground Service technology that maintains a reliable connection.

Marval MSM Mobile supports securely hosted MSM instances v14.23 and above, with some advanced features available in later versions. Download Marval MSM Mobile today and bring full service desk capabilities to your pocket.